Showing posts with label Ortigas. Show all posts
Showing posts with label Ortigas. Show all posts

Thursday, October 16, 2014

Transcosmos Now in Ortigas



Transcosmos Incorporated, the largest Business Process Outsourcing company in Japan with roughly 15,000 employees globally and with Headquarters in Tokyo, Japan has recently established Transcosmos Asia Philippines Inc. located in the heart of Ortigas Business District, as its latest overseas base in the Philippines and started its operations in September 2014. Popularly known for providing excellent BPO services, Transcosmos Asia Philippines also provides development and operation services for smartphone websites and applications for the Philippine market. In addition, other related to the said business such as contact center services with English as its primary language are likewise offered for the global market.



Transcosmos Philippines is a subsidiary which is committed to develop highly engaging games and applications for mobile,tablet and the web.


Distinguished guests Senator Paolo Benigno "Bam" Aquino IV and Director General Lilia B. De Lima were also there which challenged the company of hitting the target number of jobs that Transcosmos wishes to fulfill next year.



The Transcosmos Philippines' inaugural opening also featured the Kagami Biraki/Japanese Sake Ceremony. A 300-year-old traditional ceremony which means "opening of a mirror, a beginning." The fourth Tokugawa Shogun was the first one to hold the said ceremony 300 years ago. It had been said that before going to the war, he gathered his daimyo in his castle to break open the sake cask. The battle was successful, so from then on a new traditional ceremony was born.

With the establishment of Transcosmos to the Philippines, global bases deployed by Transcosmos will extend to 70 locations, and its presence in the ASEAN region will move into its fourth country following Thailand, Indonesia and Vietnam. Transcosmos Philippines is targeting ¥2billion by year 2018.

Transcosmos Philippines is located at 32nd Flr. One Corporate Center, Julia Vargas Avenue cor. Meralco Exchange, Ortigas, Pasig City

For more information, visit them on Facebook https://facebook.com/transcosmos.ph 

Monday, September 22, 2014

Philippines’ first BPO Choice Awards celebrating the voice of the BPO Industry.


The Core Productions, Inc.,represented by its Busines Development Director, Juan Paulo Galinato, together with ePM, a full service training and professional certification company with headquarters in Singapore and Malaysia, represented by its Managing Director and Founder, Mr. Allan Puyan, presented the first industry and awards night that revels the voice of the IT-BPO industry at the International Centre InformationTechnology (ICITE) Auditorium.The BPO Choice Awards 2014 is the first awards night where IT and BPO professionals can nominate and vote for their peers, managers, companies, and celebrities in different award categories through the online voting platform, BPOChoice.com. The core mission of this awards event is to celebrate and promote the workersand organizations in the industry who are responsible for the significant economic contribution to the country.

The BPO Industry is a huge economic driver that has completely changed the business landscape of the Philippines. The continuous increase in the size of the industry, with a targeted 1.3 Million filipinos employed by 2016, the industry has paved the way for the establishment of Small and Medium sized enterprises, development of more real estate projects, and demand for retail products and services. In addition, the IT-BPO industry have provided jobs to over 900,000 Filipinos currently handling a multitude of processes outsourced from around the world. Through The BPO Choice Awards 2014, this growing market will be properly represented and will help

The campaign is supported by its esteemed Media Partners such as Teledevelopment, BPO Career Hub, 97.9 Natural FM, 105.1 Crossover FM, BusinessWorld, BusinessMirror, JobsDB.com, PinoyExchange.com, “We’re very happy to finally introduce The BPO Choice Awards 2014 to the public. It’s the perfect time to create a campaign for an industry that is often misunderstood and misrepresented but has done so much for the economy of our country,” says The Core Production, Inc’s Business Development Director, Juan Paulo Galinato,  “I encourage everyone in the BPO industry to support this advocacy. This platform is made and designed for you.” BPOChoice.com is the web voting platform where participants can register for free and gain access to the nomination and voting features. Voters may nominate and vote from the following categories:

BPO Company Of The Year BPO Choice For Movie Of The Year
BPO CEO Of The Year BPO Choice For Actor Of The Year
BPO Manager Of The Year BPO Choice For Actress Of The Year
BPO Employee Of The Year BPO Choice For Song Of The Year
BPO Choice For Group Artist Of The Year
TELEVISION BPO Choice For Female Artist Of The Year
BPO Choice For TV Network Of The Year BPO Choice For Male Artist Of The Year
BPO Choice For Female Celebrity Of The Year BPO Choice For Sports Team Of The Year
BPO Choice For Athlete Of The Year

Winners will be announced during the ceremony to be held at the Newport Theater in Resorts World Manila on December 13, 2014 with telecast at ABS-CBN News Channel on December 20 and 21, 2014.

Saturday, September 13, 2014

New World-class Surgical Training Center Opened in The Medical City



Premier health institution The Medical City (TMC) officially opens today its state-of-the-art multi-disciplinary training center that will provide surgical expertise and the ideal environment for skills acquisition for healthcare professionals.

The Center for Advanced Skills, Simulation and Training Innovation or CASSTI welcomes practicing clinicians, fellows and residents from TMC as well as from other training institutions,

Operating Room (OR) nurses and technicians, and medical students. Consultants or physicians who desire to strengthen and refine their clinical and surgical skills are likewise welcome to enroll in CASSTI’s courses. CASSTI is a collaborative initiative among TMC and key industry stakeholders who will be involved on a per course basis. The Center is headed by
Dr. Deogracias Alberto G. Reyes,

TMC surgeon and associate professor at the Ateneo School of Medicine and Public Health. Dr. Reyes is supported by course directors composed of specialists from the Departments of General Surgery, Colorectal Surgery, Breast Surgery, Gynecology, Head and Neck Surgery, Orthopedics, Airway Management, Intensive Care, and Stoma Care.“CASSTI is changing surgical learning by allowing trainees to learn in a controlled and safe environment. This offers physicians and trainees the ability to assess and achieve proficiency through simulation and an ideal learning environment that is pace appropriate and structured with expert supervision,” says TMC President and CEO Dr. Alfredo R.A. Bengzon.



The CASSTI infrastructure is comprised of experts backed by technology that embody the present and future of surgical and medical learning. The center’s advisory committee is composed of six directors of various TMC medical departments and international experts led by Professor Sir Alfred Cuschieri, a world-wide authority on minimal access surgery. Prof. Cuschieri is a professor of surgery at the Scuola Superiore Sant’Anna in Pisa and Chief Scientific Advisor to the Institute for Medical Science and Technology (IMSaT), Universities of Dundee and St. Andrews, Scotland, United Kingdom.



“CASSTI was brought about by the need to effect a change in medical and surgical training. The traditional Halsteadian mindset of ‘see one, do one, teach one’ is not ideal as it does not give the trainee the opportunity to achieve mastery before patient contact,” adds Dr. Reyes. The center was envisioned to address this need for change along with issues of patient safety and quality healthcare and to provide clinical and surgical skills responsive to world developments and standards of care. While minimal access surgery has become a requisite in general residency training locally, there is a gap that needs to be filled when it comes to this kind of training. In the global scene, simulation training has been integrated into general surgery training programs using inanimate models, animal phantom models, and virtual reality. The main feature of CASSTI is simulation training.



Given its track record in minimally-invasive procedures such as robot-assisted and laparoscopic surgeries, TMC is in the position to uplift the level of medical care through CASSTI. According to Dr. Reyes, surgical simulation is a mode of training which is promising and may be effective. Technical errors in the simulated environment do not have clinical consequences and do not involve morbidity or mortality. CASSTI trainings are carried out in a controlled and safe environment. A procedure can be deconstructed into its critical steps for more structured and purposeful learning. The center’s simulation environment guarantees minimization of error thus achieving a greater level of patient safety. Plus, the ability to repeat and train in the skills laboratory makes training pace appropriate, responsive to the individual’s learning aptitudes and schedule limitations. CASSTI’s facilities include endoscopic stations, virtual reality room, simulation room, teleconference capability for live surgery transmission to ASSTI and remote locations, animal laboratory, lecture rooms, video editing stations and a research room. The center makes use of equipment for simulation which includes alternative inanimate simulator box, inanimate simulator box, and virtual reality simulator.

CASSTI offers short courses that run from two to five days and post-graduate certificate courses that will run from one to three months. Plans to offer a certificate course and a Master’s Degree in Minimal Access Surgery are underway. CASSTI is located at the lower ground of The Medical City in Ortigas Avenue, Pasig City.

For the list of courses and other inquiries, you may call 988-1000 or 988-7000 ext. 6801.

About The Medical City

The Medical City is a tertiary care hospital with over 40 years of experience in hospital operation and administration. Its world-class health care complex serves some 40,000 in patients and 400,000 out-patients annually. TMC has a medical staff of over 1,000 physicians who are established experts in their various fields of specialization. This core of professionals is complemented by a 2,200-strong human resource complement, engaged in allied medical, administrative and support services. TMC is accredited by the Joint Commission International (JCI), the world’s most prestigious accrediting body for international health care organizations.

The Medical City is located along Ortigas Avenue, Pasig City. For more information about The Medical City and its services, call (+632) 988-1000 or (+632) 988-7000 or email at mail@themedicalcity.com, or visit www.themedicalcity.com.

Tuesday, September 2, 2014

Tambayan Sa Kanto - Place to Chill Out in The Podium


Never did I know that there is something like this Resto in Podium until I was invited. Cool! because this types of Resto are not too many in Places like that serving the all Filipino Recipe and what I'm talking about is the No Fusion Type of Menu. We'll if this is you're type then you can go visit Tambayan sa Kanto Restaurant which serves Authentic All Filipino Recipe that Pinoy Palate will crave for.

Lets take a look at the ambiance that it has. It has a cozy look and big capacity of around 100 people (on my estimate) in combination of the Inside and Outside Dine Area, around 16 - 20 seats on the 2nd Floor then another 16 - 20 seats in the Conference Area which is also in the 2nd Floor and can be separated into 2 rooms via the folding wall divider.

Dining Area Inside the Restaurant

Dining Area on 2nd Floor of the Restaurant

Conference Area
To give you an idea, let me show you what were served to us when we visited Tambayan sa Kanto, and to make it even better. They served the best sellers to our group.

Mani
Yes they have 'Mani' and this was served as our starter then the shakes that each of us prefer. Range of different Shakes from basic like Chocolate, Vanilla to the Amazing Fresh Fruit Shakes. You'll appreciate this even better especially if you're a fan of fruit shakes.

 

Next on the course, Soup and it is called KBL, short for Kadyos-Baboy-Langka were the ingredient "kadyos" were supplied strait from Ilo-Ilo to Tambayan sa Kanto Restaurant. One of the Pride of this restaurant because this Recipe was inherited by the owner from her grandparents in Ilo-Ilo.

KBL(Kadyos, Baboy, Langka)
Salad and Appetizer was serve after KBL. Ensaladang Pinoy which used fresh ingredients then Chicharon Liempo which I like because it was served in thin strips, crispy and really appetizing and to be honestly I can take this as my main course and be full if they served rice earlier.

Ensaladang Pilipino and Chicharon Liempo
And now the Main Course, starting with the Crispy Grease less Bagnet. One of the Favorite in this Restaurant as well because of its authenticity, this is special really because it takes around a couple of weeks to prepare this kind of meal and this was another inherited recipe that the owner had from her grand parents in Ilocos. Taste really good which matches either with rice or can serve as "Pulutan" for your beer buckets. Another choice that you can have or can serve as main course or 'pulutan' is their Crispy Tadyang ng Baka.

Bagnet and Crispy Tadyang ng Baka
Healthier option in our main course was the Baked Tilapia and Laing and the Coconut Crusted Prawns

Coconut Crusted Prawns and Baked Tilapia
And lastly, Dessert and you will like the way they came up with them because it is not the usual dessert that you're used to,



You can visit Tambayan sa Kanto which is just in The Podium's ground floor next to the elevator.


You can also check: https://www.facebook.com/TambayanSaKantoResto

Saturday, August 16, 2014

7 Habits of Highly Effective Call Center People


The call center industry is largely a tough place to survive in. Most find it hard to adjust with schedules, regulations and general demands of working in an organization where efficiency is vital and team work is essential to reach target goals.

In one interview I attended a few years ago, I was struck by a statement by the interviewing director which really summed up what a call center is. He said the industry is simply a "business of effective communications". It really made sense. We are in the business of talking, encouragement and team work. These are the 3 factors where my 7 Habits of Highly Effective Call Center People revolve around.

These 7 points I'm about to deliver below are not only applicable to a certain group of individuals within a call center organization but it encompasses everyone in order to be a cohesive unit that delivers results.


I. Comes to work everyday - As simple as it is, it is also the hardest thing to adhere to. Working in a call center, all people experience some form of stress and in varying degrees. It may sound funny to some people, but adhering to schedules yields a lot more positives than some people realize. Coming to work and being there for your co-workers and managers lightens the load of everybody concerned. It also gives everybody a chance to interact with one another, help and motivate each other. In the long run, this habit can boost camaraderie and teamwork while realizing that anybody can count on everybody to be there for support.



II. Enhances morale - Working as a team in a call center setting is like attending a support group. Ideally, Managers help everybody down to the agents, supervisors help managers and agents in one way or another, agents help managers, supervisors and each other in a complete circle where accessibility should be a direct line. Simple realization of this ideal situation should already be a morale-boost by itself. Actively enhancing confidence is an attribute not inherent to everybody. They say leadership by example is the way so this means in order to foster a supportive environment, leaders must show the way. Care for your employees translates to better service for your customers in return.




III. Resolves issues completely - Handling a leadership role in a call center setting occasionally involves pacifying noise. Noise is any internal or external factor that acts as a disruptive element affecting agent-customer interactions. As important as you regard each and every customer interaction to be concluded in a satisfactory manner, leaders also need to make sure they eliminate noise or at least keep it to a minimum level as much as possible while committing to resolve any pending issues in a timely manner. Satisfied employees translate to satisfied customers. It’s as simple as that.



IV. Always updated - The call center operations floor is an environment of ceaseless change. Most changes in policy and procedures come from the leaders and cascade to rank and file. Ensuring each and every soul is on the same page and checked for understanding eliminates the possibility of confusion that can possibly escalate to a bigger problem. To be an effective person on the ops floor means each and everybody will have to play an active role in making sure everyone is kept abreast with changes.






V. Sets goals and aspires - a major responsibility of a call center leader is to guide employees towards a clear and defined path towards a more meaningful and personally fulfilling endeavor. People that manage people need to aspire for a better future for their team members. In the same light, employees also set goals for themselves and aspire to be better in their chosen careers. Constant coaching, well-documented progress reports and personal awareness helps ensure everybody is in the right direction. Being aware that you have a goal and somebody is helping you reach it is one way to get the best obtainable performance from everybody.



VI. Participates, Cooperates and Suggests - all three are bunched in one concept because they fall under one key factor which is effective communications. Suggestions, participation and cooperation to resolve an issue are 3 things that are not only seen within team interactions but should also be seen within an agent-customer interaction. Encouraging creativity to solve problems within a working environment also fosters your front liners to be resourceful in their approach to solve customer issues. Many companies have gained more customers and retain existing ones because people who solve their customers' concerns have been innovative in their approach.



VII. Recognizes - getting recognition should always be part of any working environment. Sadly, this is not the reality we see in every office. You may find a group of people feeling left out and unappreciated. Though most would agree that credit should always be directed where it is due, failing to at least acknowledge a few, no matter how small their contribution is, breeds an attitude of indifference towards your goals and worse to customers. People are motivated in different ways. However, failing to recognize contributions can unravel a team working towards a goal. Small and/or occasional pats on the back wouldn't hurt. Celebrating small successes is a call center best practice that plays a major role in getting the best performance from everybody.

You may have noticed that the points I mentioned above all seem like they have one thing in common. In fact, you are correct. They all seem to have one common thing or share a common goal. This is precisely an analogy I want to include in this article. Like these 7 habits of highly effective call center people, everyone within a call center organization shares a common goal, should have the same things in mind and improves each other for better understanding. In a call center office, people interact with customers only as good as they interact with each other.

Saturday, October 8, 2011

7 Habits of Highly Effective Call Center People


The call center industry is largely a tough place to survive in. Most find it hard to adjust with schedules, regulations and general demands of working in an organization where efficiency is vital and team work is essential to reach target goals.

In one interview I attended a few years ago, I was struck by a statement by the interviewing director which really summed up what a call center is. He said the industry is simply a "business of effective communications". It really made sense. We are in the business of talking, encouragement and team work. These are the 3 factors where my 7 Habits of Highly Effective Call Center People revolve around.

These 7 points I'm about to deliver below are not only applicable to a certain group of individuals within a call center organization but it encompasses everyone in order to be a cohesive unit that delivers results.

I. Comes to work everyday - As simple as it is, it is also the hardest thing to adhere to. Working in a call center, all people experience some form of stress and in varying degrees. It may sound funny to some people, but adhering to schedules yields a lot more positives than some people realize. Coming to work and being there for your co-workers and managers lightens the load of everybody concerned. It also gives everybody a chance to interact with one another, help and motivate each other. In the long run, this habit can boost camaraderie and teamwork while realizing that anybody can count on everybody to be there for support.

II. Enhances morale - Working as a team in a call center setting is like attending a support group. Ideally, Managers help everybody down to the agents, supervisors help managers and agents in one way or another, agents help managers, supervisors and each other in a complete circle where accessibility should be a direct line. Simple realization of this ideal situation should already be a morale-boost by itself. Actively enhancing confidence is an attribute not inherent to everybody. They say leadership by example is the way so this means in order to foster a supportive environment, leaders must show the way. Care for your employees translates to better service for your customers in return.

III. Resolves issues completely - Handling a leadership role in a call center setting occasionally involves pacifying noise. Noise is any internal or external factor that acts as a disruptive element affecting agent-customer interactions. As important as you regard each and every customer interaction to be concluded in a satisfactory manner, leaders also need to make sure they eliminate noise or at least keep it to a minimum level as much as possible while committing to resolve any pending issues in a timely manner. Satisfied employees translate to satisfied customers. It’s as simple as that.

IV. Always updated - The call center operations floor is an environment of ceaseless change. Most changes in policy and procedures come from the leaders and cascade to rank and file. Ensuring each and every soul is on the same page and checked for understanding eliminates the possibility of confusion that can possibly escalate to a bigger problem. To be an effective person on the ops floor means each and everybody will have to play an active role in making sure everyone is kept abreast with changes.

V. Sets goals and aspires - a major responsibility of a call center leader is to guide employees towards a clear and defined path towards a more meaningful and personally fulfilling endeavor. People that manage people need to aspire for a better future for their team members. In the same light, employees also set goals for themselves and aspire to be better in their chosen careers. Constant coaching, well-documented progress reports and personal awareness helps ensure everybody is in the right direction. Being aware that you have a goal and somebody is helping you reach it is one way to get the best obtainable performance from everybody.

VI. Participates, Cooperates and Suggests - all three are bunched in one concept because they fall under one key factor which is effective communications. Suggestions, participation and cooperation to resolve an issue are 3 things that are not only seen within team interactions but should also be seen within an agent-customer interaction. Encouraging creativity to solve problems within a working environment also fosters your front liners to be resourceful in their approach to solve customer issues. Many companies have gained more customers and retain existing ones because people who solve their customers' concerns have been innovative in their approach.

VII. Recognizes - getting recognition should always be part of any working environment. Sadly, this is not the reality we see in every office. You may find a group of people feeling left out and unappreciated. Though most would agree that credit should always be directed where it is due, failing to at least acknowledge a few, no matter how small their contribution is, breeds an attitude of indifference towards your goals and worse to customers. People are motivated in different ways. However, failing to recognize contributions can unravel a team working towards a goal. Small and/or occasional pats on the back wouldn't hurt. Celebrating small successes is a call center best practice that plays a major role in getting the best performance from everybody.

You may have noticed that the points I mentioned above all seem like they have one thing in common. In fact, you are correct. They all seem to have one common thing or share a common goal. This is precisely an analogy I want to include in this article. Like these 7 habits of highly effective call center people, everyone within a call center organization shares a common goal, should have the same things in mind and improves each other for better understanding. In a call center office, people interact with customers only as good as they interact with each other.